Shipping policy
Last updated: 5 October 2026
Heat Sage currently delivers to addresses within the United Kingdom only.
Shipping cost
We provide free tracked delivery on all UK orders.
Processing and delivery times
Orders are normally processed within 1–3 working days.
Our estimated total delivery time is 5–9 working days from the date your order is confirmed. Working days exclude weekends and UK bank holidays.
Delivery estimates are not guarantees. Delays may occasionally occur because of high order volumes, severe weather, courier disruption, customs processing or other circumstances outside our reasonable control.
Order tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information. Tracking may take up to 72 hours to begin displaying updates after dispatch.
Address changes
Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at heatsageuk@gmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delayed, lost or damaged orders
If your tracking has not updated for several working days, your order arrives damaged, or it has not arrived within the estimated delivery period, please contact heatsageuk@gmail.com with your order number.
For damaged items, please include clear photographs of the product and packaging where possible. We will investigate the issue with the delivery provider and arrange an appropriate solution.
Please do not pay any unexpected import or customs charge requested by a courier without contacting us first.
Responsibility for the goods remains with Heat Sage until they have been delivered to you or to someone you have nominated to receive them.
Nothing in this policy affects your statutory consumer rights.
Contact us
For questions regarding an order or delivery, contact:
Heat Sage
Email: heatsageuk@gmail.com