Contact information
Contact Us
Need help with an order, delivery, return or product question? Our customer support team will be happy to assist you.
heatsageuk@gmail.com
We aim to respond within 1–2 working days. Messages received during weekends or UK bank holidays may receive a response on the following working day.
When contacting us about an existing order, please include:
- Your full name
- Your order number
- A short description of the issue
- Photographs or videos where relevant
Business information
Trading name: Heat Sage
Business correspondence address:
9 Saint Dunstans Road, London, Croydon, UK
SE25 6EU
We currently provide customer support through email and our online contact form.
Please do not send returns to the business correspondence address without contacting us first. The correct return instructions and return address will be provided after your return request has been approved.